Refund Policy

Last updated: January 2025

1. Payment Structure

We require a 50% deposit to begin work on your restoration project. This deposit covers our time for initial assessment, preparation, and the beginning of work on your piece. The remaining 50% is due upon completion before delivery or pickup of your restored furniture.

2. Deposit Refunds

Deposits are fully refundable if you cancel before any work begins on your project. Once work has commenced, the deposit becomes non-refundable as it covers labor, materials, and workshop time that has been invested in your project.

3. Satisfaction Guarantee

We take pride in delivering quality craftsmanship and are committed to your satisfaction. If you have concerns about the quality of our work upon delivery, please contact us within 14 days. We will work with you to address any legitimate issues arising from our craftsmanship.

4. Color and Finish Expectations

While we make every effort to achieve the exact finish or color you request, variations may occur due to the nature of wood, existing finishes, and materials used. We provide color samples and discuss expectations during consultation, but cannot guarantee exact matches in all circumstances.

5. Project Cancellations

If you choose to cancel a project after work has begun, no refund will be provided for work completed. We will return any work in progress in its current condition. If you become unresponsive to communications for 60 days or more, the project will be considered abandoned and no refunds will be provided.

6. Additional Work and Charges

If we discover additional issues during restoration that were not apparent during initial assessment, we will contact you before proceeding with any additional work or charges. You must approve any work that exceeds the original estimate by more than 10%.

7. Pre-Existing Conditions

We are not responsible for deterioration, damage, or structural weaknesses that exist in furniture before we begin work. Our estimate covers restoration of visible and accessible issues, but some hidden problems may only become apparent during the restoration process.

8. Damaged Items

In the rare event that furniture is damaged while in our care, we will repair the damage at our expense using appropriate restoration techniques. If repair is not possible, we will work with you to reach a fair resolution.

9. Claims and Disputes

Any claims regarding our work must be submitted in writing within 14 days of delivery. We are committed to resolving any legitimate concerns through discussion and appropriate remediation.

10. Contact Us

For questions about this Refund Policy or to discuss a concern, please contact us at boonemathis@fixfurniturehub.com or call us at (203) 271-1709.